Case Study: Right At Home Realty Advances Security and Efficiency with Bluetooth Lock Boxes

Real Estate Case Study

Right at Home Realty continues to maintain its position as the No. 1 brokerage in the Greater Toronto Area and remains the largest independent brokerage in Canada. Founded in 2004, the real estate company's network has grown to 11 offices and over 5,000 members, with recent acquisitions in Barrie and Ottawa.

Having been recognized as the top brokerage in the Greater Toronto Area for six consecutive years, and having processed over 15,000 deals in 2018, Right at Home Realty is committed to providing its real estate agents with the latest technology, resources and services to enhance their businesses. After 15 years of successfully serving Ontario Realtors®, Right at Home Realty decided to invest in an integrated lock box system to better serve its agents, becoming the first brokerage in the Greater Toronto Area to implement the Master Lock Vault Enterprise technology.

Right at Home chose to implement Master Lock's Bluetooth® Lock Boxes and Master Lock® Vault Enterprise because of its seamless integration with ShowingTime, the leading real estate showing and scheduling management provider. The integrated lockbox system, which utilizes Bluetooth lock boxes, Master Lock Vault Enterprise and ShowingTime, allows Right at Home to enhance property security, improve access compliance, all while providing agents the convenience of one app to manage the entire scheduling and showing process.

Goals & Analysis

Eliminate Unauthorized Code-Sharing and Streamline Operations

In exploring new lock box providers, Right at Home Realty wanted to provide its members with a solution that enhances security and meets compliance requirements for limiting unauthorized code-sharing. Right at Home sought a solution that allows its agents to share temporary lock box access, record access history and provide property security while reducing overall costs.

Solution

As a global leader in security for nearly 100 years, The Master Lock Company introduced Master Lock Vault Enterprise to reduce costs for real estate businesses and simplify property access. The access management solution integrates Master Lock's Bluetooth- enabled lock boxes, a mobile app and web platform with ShowingTime to create a seamless process for agents to request and gain property access.

Right at home realty - photo of app at door

After implementing a large quantity of lock boxes across its network and utilizing the Master Lock Vault Enterprise and ShowingTime integration, Right at Home Realty has experienced the following benefits:

Efficient Access Management

Through the Master Lock Vault Enterprise web interface, Right at Home Realty is easily able to grant agents access to as many lock boxes as needed. Agents can then access the designated lock boxes via the mobile app on their smartphones. Additionally, administrators can grant or revoke access to authorized affiliates, such as inspectors, appraisers, contractors and more.

Seamless ShowingTime Integration

The Master Lock Vault Enterprise and ShowingTime integration offers Right at Home the convenience of using one app to manage the entire showing process, from scheduling to walking through the front door. With the integration of Master Lock Vault Enterprise and ShowingTime, agents are now able focus their attention on what matters most - the client - rather than searching for and putting in dial combinations.

Increased Compliance

Unauthorized code sharing can cause a number of issues for real estate companies and agents because, with traditional lock boxes, the unlocking code doesn't change unless the owner or the listing agent changes it. Master Lock's integrated lock box system came at an opportune time as complaints of unauthorized property access increased to the Real Estate Council of Ontario, resulting in substantial fines for realtors.

With Master Lock Vault Enterprise, Right at Home is able to eliminate unauthorized code-sharing by providing codes that expire based on date and time. Access to robust data and audit trails has also allowed Right at Home to increase accountability by knowing who accessed which property and when, ensuring security of the property.

Reduced Costs

Unlike competing products on the market, the Master Lock Vault Enterprise system does not require a long-term contract or additional fees for data packages, use of the web platform or contacting customer service. The elimination of ongoing fees has allowed Right at Home Realty to save money over time.

Convenient Home Security

As an added benefit, Right at Home Realty is able to offer homeowners an alternative way to access their home. Whether it be the homeowner themselves, or authorized family members and maintenance workers, homeowners can use the Bluetooth lock boxes and Master Lock Vault Enterprise to store extra house keys, as well as grant and monitor access to their property.

Results

After implementing Master Lock Bluetooth Lock Boxes with the Master Lock Vault Enterprise system, Right at Home Realty simplified operations, enhanced security and increased compliance. Specific results for Right at Home include:

Plans to deploy 1,000 Bluetooth Lock Boxes across its network of real estate agents.
Increased client and property security by issuing temporary codes to authorized users, eliminating unauthorized code-sharing.
Saved money over the course of a year with the elimination of ongoing fees for data usage and shared access.
Rated the Master Lock Bluetooth Lock Boxes, Master Lock Vault Enterprise software and ShowingTime integration 4.75/5 stars.

For more information on Master Lock Vault Enterprise, visit: www.masterlock.com/solutions/showingtime

Agent Testimonial

"In my nearly ten years' experience in the real estate industry, property security has always been paramount for me. With Master Lock's integrated lock box system, I'm able to gain peace of mind knowing my listings are secure and only being accessed by authorized users. The Master Lock Bluetooth Lock Boxes are more durable and easier to access than traditional lock boxes, plus with the advanced tracking capabilities of the Master Lock Vault Enterprise solution, I'm able to know who's coming in and out of the property and when, increasing accountability. My clients even comment on how sleek and sophisticated the Bluetooth lock boxes look, which is important when doing showings for higher-end properties."

– Christopher Kinasz, Sales Representative at Right at Home Realty, Inc.